ScaleWin ("ScaleWin", "we", "us" or "our") is a software service operated by Giftyard ([legal entity / proprietor name], GSTIN: [your GSTIN]), with its registered office at [your registered business address, India]. This Privacy Policy explains how we collect, use, share and protect your information when you use our website scalewin.ai and our marketing-automation services (the "Service").
By using the Service, you agree to the practices described in this policy.
1. Information we collect
- Account information — name, business name, email, phone number and password when you sign up.
- Business & campaign data — information you connect or provide so we can run your marketing, such as your product/cost details, store data and goals.
- Connected advertising accounts — when you authorise a connection (for example Meta Ads or Google Ads) via secure OAuth, we access campaign and performance data needed to operate and optimise your ads. We never see or store your platform passwords.
- Payment information — subscription payments are processed by our payment partner Razorpay. We do not collect or store your full card or bank details on our servers.
- Usage & device data — log data, IP address, browser type and how you use the Service, collected via cookies and similar technologies.
2. How we use your information
- To provide, operate and optimise the Service for you;
- To create, manage and report on your advertising campaigns;
- To process subscriptions and payments;
- To communicate with you about your account, updates and support;
- To improve and secure our products; and
- To comply with legal obligations.
3. How we share information
We do not sell your personal information. We share data only with:
- Service providers we rely on to run the Service — for example payment processing (Razorpay), advertising platforms (Meta, Google), hosting and database providers, and automation infrastructure — strictly to deliver the Service to you;
- Legal & safety — where required by law, regulation or valid legal process, or to protect our rights and users.
4. Data from your connected accounts
Data accessed from your connected advertising or store accounts is used only to provide the Service to you — to run, monitor and improve your own campaigns. We do not use it for any unrelated purpose, and you can disconnect any account at any time from your dashboard.
5. Data retention
We keep your information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes and enforce our agreements. You may request deletion of your account data as described below.
6. Security
We use reasonable technical and organisational measures — including encryption in transit and access controls — to protect your information. However, no method of transmission or storage is fully secure, and we cannot guarantee absolute security.
7. Your rights
You may access, correct, update or request deletion of your personal information, and withdraw consent for connected accounts, by contacting us at support@scalewin.ai.
8. Cookies
We use cookies and similar technologies as described in our Cookie Policy.
9. Children
The Service is intended for businesses and users aged 18 and above. We do not knowingly collect data from children.
10. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised "Last updated" date.
11. Contact
For any privacy questions or requests, contact us at support@scalewin.ai or via our Contact page.